Jubilee Gear

Frequently Asked Questions

Do you accept international orders?
Yes! We ship to almost every country in the world. 
*Note that any duties and taxes charged by customs of the destination country are the sole responsibility of the buyer, and will not be refunded/reimbursed by Jubilee Gear. (We suggest you contact your local customs office for current charges before placing an order, to avoid any unexpected costs).

How long will it take to receive my order?
All in-stock orders will be processed and shipped within 1-4 business days from our warehouse in Los Angeles, California. Orders are final once shipped. Jubilee Gear is not responsible for lost orders due to addresses entered incorrectly.  

  • DOMESTIC ORDERS: Shipping within the continental U.S. is $5.49 and free for orders over $60. Expect orders placed in the continental U.S. to arrive within 10 business days once the order has been shipped.
  • INTERNATIONAL ORDERS: Shipping outside the U.S. starts at $15.00 and increases depending on the weight of your total order. Delivery time will vary significantly depending on your location. 
Can I amend my order once placed?

If you need to change any details (such as delivery address) please email gear@jubileeproject.org ASAP. Note that once an order has been shipped, it cannot be cancelled or amended.

How are your products shipped?
All of our products are shipped in weatherproof Priority Mail flat rate envelopes or boxes. 

What is the store's return and exchange policy?
Please note, all sales are final. Unfortunately, we don't offer refunds or exchanges unless there is a defect or mistake in your order. If you do encounter an issue with your order, you can reach us at gear@jubileeproject.org and we will be happy to help! 

What are the payment options?
Accepted credit cards include Visa, Mastercard, American Express, and Discover.

How do I select the right size?
For detailed measurements and shirt dimensions, please see the Sizing & Fit tab on each of the product pages. Currently, we only offer x-small, small, medium, and large sizes. 

When will new products be released?
New products are constantly in development. Stay connected with us on Instagram and Twitter for our latest updates. Don't forget to subscribe to our newsletter for exclusive deals as well.

What if my question isn't answered here?
No problem! Please email us at gear@jubileeproject.org and we'd be happy to help.

 
                                            

Contact us
Email us with any questions, comments, or just to say hello!
gear@jubileeproject.org